Frequintly Asked Questions
Do we have to meet in person to work together?
As much as we love meeting all of our clients it’s not always necessary.
We can connect though email, phone and video chat as much as needed to ensure that your project is completed exactly how you desire. Graphic design, Branding and Printing are all things that we can do for anyone ANYWHERE in Canada!
Please get in touch with us now to ask any question you may have or to get a custom quote!
What services do you offer?
We offer everything from unique logo design, basic websites, to a full range of printed stationary & large format printing such as car wraps & Trade show displays. Please visit You can visit our Services page to view the complete list of services. If you are looking to create a memorable and & unique brand with consistent marketing material to grow your sales, you have come to the right place! We make our clients look good, elevating them over their competitors through strategy based design & research, thus maximizing client profits. This often starts by creating a ‘brand identity‘. If you’re interested in getting a quote for this, please see my brand identity questionnaire otherwise you can view my full list of services here.
What is your design process?
The design process is never the same. Every job is different and require a different amount of attention and creativity, but in general our process goes something like this: Listen to the client & define design brief > Proposal > 50% deposit > Research > Conceptualizing > Render Proof Files > Presentation > Revisions > Final 50% > Delivery of Print or Web Files > Support. You can read about our design process in full here.
All files are archived indefinitely at NO ADDITIONAL COST. The files that you receive that are included with the design process are created especially for your specific purpose. These files could be PDF, EPS, TIFF, JPEG, & PNG files. High Resolution Print and Web files are released after the project has been paid in full.
We will only release the original art files at an additional cost, just as a chef would not provide you with the exact recipe to the Worlds Best Chocolate cake without charging you. ( File types; Ai or inn files )
Can you print my project once it’s designed?
Yes, of course we can! We offer a full range of print services.
Digital, Press & Large Format. Please contact us for a quote today!
Print your marketing materials with us to ensure that you receive the best possible results.
Wether we design the project or you have the print ready files already we are ready to print your project. We will always let you know if the files you provide us are optimal for the best quality print.
How do I prepare my own PRINT FILE?
Print files should always be sent as High Resolution PDF File with 0.125” BLEED around all edges and crop marks. Your files should always be in CMYK, anything else may result in a colour shift when other colour modes are converted into CMYK. For best results, the design file should start off as a CMYK colour mode.The preferred resolution for images and artwork is 300DPI. Text needs to be converted into outline.
Please also ensure that your file includes Crop Marks.
Please send your files to us at firstname.lastname@example.org or you can upload your print files here.
What is a Bleed?
A 1/8” bleed is required on all four sides of your artwork. Bleed is extended artwork on all sides of the artwork to allow for cutter variance. Items such as background and design elements should always extend out of the trim margin. Failing to provide bleed information and crop marks can result in the printed product showing a thin area of white on the edge. If your file does not consist of bleed, it will be rejected by our prepress department and we will request for a new file with bleed. This can result in delaying the completion of your job.
What happens if I loose the final file you sent me?
Not a problem!
We archive ALL files indefinitely at no extra charge. Requesting additional files to be sent via email or disc there is a minimum charge of $17 for one file and $7 for any additional files. If you require any changes to the file(s) there will be an additional design fee.
Can I pickup my order?
To ensure that we get your orders to you quickly, all print orders are shipped direct to the business address provided to us. You cannot pickup your order, as our print facility is offsite and we would have to charge additional shipping fees to get your order to our main office.
How much do you charge?
Every job is very different, so we will always provide you with a custom quote based around your specific requirements.
Our standard hourly rate for Graphic Design is $87/hr.
Some of the design for our more standard items such as logo, business cards, post cards, flyers, brochures, letterhead & envelope have a flat rate design fee.
How do you accept payment?
We accept payments via bank transfer, PayPal, credit card or cheque.
Job / Payment Terms
We require a 50% deposit to schedule in your job. The final payment will be paid on completion of the project, prior to releasing the final artwork or if the project has been idol for over thirty (30) days a final invoice will be sent for the full outstanding balance. Restarting a project that has been idol for over sixty (60) days will require a new quote for requested changes / work to be completed; a 50% deposit to schedule in your job is then required to mark your job as 'active'.
We require payment in full before proceeding to production. We guarantee our print work 100%. If there is an issue with any of your items please contact us within 3 days of receiving your printed material. Once we have heard from you will will be able to asses what has happened and fix any issue. NO CHARGE REPRINTS WILL BE SUPPLIED ASAP! Some conditions apply* Failure to make us aware of any issue within 3 days of delivery voids any/all reprints at NO CHARGE.
If your question is not listed here please contact us!